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Tel: 952893380
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Motor Claims Procedure
For motor accidents ensure that the following details are obtained at the time of the accident:
- Details regarding the third party e.g., name, ID number, address, phone numbers, car registration numbers, insurance company and policy reference number etc. – failure to obtain this information can seriously prejudice your ability to recover your outlays.
- Contact details for any witnesses including name and address.
- Report to the police immediately if anyone involved has suffered personal injury.
- Diagram of the accident scene.
- Note time of day, weather and condition of road (wet, dry, slippery, etc.)
- Show positions of all vehicles involved in the accident.
- Write down the details which you feel are important.
- If your car cannot be driven arrange for it to be towed to a place of safety. If you have Breakdown Protection insurance call
the emergency number
- If your vehicle can be driven – see "Repair of Your Vehicle" below
- Take all practical and reasonable steps to prevent further damage and/or loss.
- If there is no damage to your vehicle but there is possible damage to the third party vehicle, the incident must still be reported to us.
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Never admit liability, no matter how "guilty" you feel - merely advise the third party "I will report the claim to my Insurers who will handle the matter on my behalf". If you do not understand what a third party has written on the claim form - DO NOT SIGN IT. |
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After taking care of everything at the scene, notify us and complete and submit both sides of the European Accident Statement form provided with your policy documents, together with:
- A copy of the driver's driving licence.
- Any other information/documentation you have.
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